ek333bet Privacy Policy

This Privacy Policy ("Policy") applies to every user of the ek333bet platform. When you use the ek333bet website, mobile version, or any related service, the terms of this policy automatically take effect.

ek333bet places the highest importance on the privacy of personal information belonging to users in Bangladesh. Our goal is to keep you fully informed with complete transparency at every step of how your information is collected and processed.

If you do not agree with the terms set out in this policy, please refrain from using our services. By completing registration on the platform, you are considered to have fully accepted all terms of this policy.

Information you provide yourself during registration and account management includes:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Password (stored in encrypted form, never kept as plain text)
• Banking and payment information (bKash, Nagad, Rocket, bank account details)
• Documents required for identity verification (national ID card or passport number)

When you use the platform, the following information is automatically collected through technical means:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Browsing history and page visit data (session data)
• Information collected through cookies and similar tracking technologies
• Login time, duration of inactivity, and platform usage patterns

In some cases we may receive information through third parties, such as:

• Payment processors (for transaction verification and fraud prevention)
• Identity verification services (as part of the KYC process)
• Analytics services (for improving user experience)

ek333bet uses your information only for the purposes listed below:

• Creating, verifying, and ensuring the secure management of your account
• Processing all financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and illegal activity
• Monitoring and improving platform performance
• Providing customer support and resolving complaints
• Delivering a personalized experience based on user preferences
• Fulfilling legal and regulatory obligations
• Taking necessary action under the responsible gaming program

ek333bet will never:

• Sell or rent your personal information to third parties
• Use your information for marketing purposes without your consent
• Use your information for irrelevant or harmful purposes

Your information may be shared with third parties only in the following limited circumstances:

• Service Providers: Partner organizations engaged for payment processing, identity verification, and technical services — who operate under strict confidentiality agreements.
• Legal Obligations: Necessary information may be provided in response to a valid order from a government authority or court.
• Fraud Prevention: Information may be exchanged with relevant security agencies to detect and prevent illegal activity.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, information may be transferred after notifying users in advance.

Your information will not be shared with anyone for any reason other than those listed above.

ek333bet uses various types of cookies that help improve your browsing experience:

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and operating the core functionality of the platform. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language selection) so you do not have to configure them again each time.
• Analytics Cookies: Used to analyze site traffic and usage patterns to improve the quality of the service.
• Marketing Cookies: May be used to deliver relevant promotional content based on your interests. You can disable these at any time from your browser settings.

You can control cookie acceptance by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

ek333bet follows internationally recognized security technologies and practices to keep your information safe:

• SSL/TLS Encryption: High-level encryption is used during data transmission, making it impossible to intercept or alter information.
• Password Hashing: Your password is never stored in plain form; it is protected through a strong hashing algorithm.
• Access Controls: Only authorized staff have access to your sensitive information, and their activity is monitored.
• Secure Servers: Data is stored in secure data centers where regular security reviews are conducted.
• Regular Audits: Regular security audits are conducted to identify system vulnerabilities.

However, it is not entirely possible to guarantee 100% security when transmitting data over the internet. While we commit to providing the highest level of protection, we also ask users to keep their passwords confidential and remain alert to the security of their accounts.

We retain your information only for as long as necessary. The basis for retention periods is:

• Active Accounts: Information is retained for the entire period your account is active and for a minimum period after the account is closed, for security and legal purposes.
• Financial Transaction Records: Retained for the period required by financial regulatory obligations and fraud investigations.
• Identity Verification Documents: Kept after the KYC process is complete for the period required by legal requirements.
• Customer Service Communications: Retained for the applicable period to improve support quality and resolve disputes.

Once the necessary period has passed, we securely delete your information or anonymize it completely.

As a user of the ek333bet platform, you have the following rights:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your stored information.
• Right to Erasure: In certain circumstances (where there is no legal obligation), you may request deletion of your information.
• Right to Object to Processing: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: You have the right to receive your information in a portable format and transfer it elsewhere.
• Right to Withdraw Consent: You may withdraw permission for any use granted on the basis of consent at any time.

To exercise any of the above rights, contact our support team via 24/7 live chat or at [email protected]. We will respond to your request as soon as possible.

ek333bet is a platform for users aged 21 and above only. We do not knowingly collect or store personal information from anyone under the age of 21.

The date of birth provided at registration is verified. If we become aware that a user is under 21, their account will be closed immediately and their stored information will be securely deleted.

If you know of a minor using this platform, please notify us immediately.

Various third-party technologies and services are used to operate ek333bet's gaming services, such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and payment processors.

These third-party services have their own privacy policies and are independently responsible for how they use the relevant information. ek333bet contractually requires these service providers to meet security and privacy standards.

If you have questions about how any third-party service collects or uses information, it is recommended that you contact the relevant service provider directly.

ek333bet reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on this page with a new effective date
• Notify registered users of important changes by email
• Obtain your consent where required when you log in to the platform

If you continue to use the platform after the updated policy is published, you will be considered to have fully accepted the new policy. We therefore recommend visiting this page regularly.